What it does
- Answers and triages calls 24/7
- Verifies identity with clear scripts
- Captures facts, consent, media links
- Creates cases in your CRM/Veridex
AI Auto Call Answering — compliance that picks up
Voice: Off by default • Consent-first prompts • Identity verification • Structured intake • Audit-ready exports
Price: £390/month platform + £0.12/min usage
See a Live Call Flow Talk to Sales
Consent loggedDo-not-answer listsEscalate on uncertaintyWCAG-aware
Guardrails
- Regulator-aware disclaimers
- Do-not-answer + escalation policies
- Change logs, hashes, signed exports
- Region-pinned processing (UK/EU)
KPIs you’ll track
- First-contact resolution %
- Average handling time (AHT)
- Consent capture rate
- Escalation % & QA pass rate
Channels
Telephony/SIP • Callback • Voicemail capture → transcript • Works with OmniAssist for SMS, email, DMs, web, BSL/video.
Integrations
CRM/Helpdesk (case create + attachments) • Calendar • Secure storage • Consent ledger. Signed audit trails on export.
Plans & pricing
Basic
Small teams, daytime cover
- Core call flow + consent prompts
- Case create + transcript
- Email notifications
£390/mo + £0.12/min
Pro
Multi-team & extended hours
- Advanced routing & SLAs
- Webhook/CRM integration
- QA sampling & exports
£790/mo + £0.12/min
Regulated
High-assurance programme
- Region-pinned processing (UK/EU)
- Retention & attestations
- Change logs & signed exports
Custom
Minutes billed to the nearest second. Fair-use policies apply; see Terms.
Contact
Tell us your context; we’ll propose a fit-for-purpose flow and a fixed plan where possible.
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