1) Repairs & SLA
- Open vs closed
- SLA countdowns (R/A/G)
- Backlog heatmap
- Recurring categories
Redacted excerpt: RAG, timers, and evidence annexes with reviewer attestations & signed hashes.
Regulated buyers buy proof, not poetry.
Download a redacted, board-ready pack. See the numbers, then the machinery. Guardrails keep the gains defensible.
Meta ads (pilot)
Toolkit flagged friction → guardrailed changes. Conversion 6% → 13% in 14 days.
Complaints (housing)
Tone-shift risk flags + SLA nudges. Escalations −28% over 6 weeks (anonymised).
“Show me, then tell me.” This page does exactly that.
2) Complaints & Ombudsman
- Stage counts
- Resolution vs policy
- Breaches
- Post-resolution CSAT
3) Data Protection & Breach
- DSAR volumes
- Breach alerts
- Consent ratios
- Risk trendlines
4) Marketing Compliance
- Approved vs flagged
- Regulator notices
- Bounce/spam
- Live vs registered
5) Accessibility & Quality
- WCAG scorecards
- Critical/minor fails
- Device/browser coverage
- User impact
6) Operations & Workforce
- Response times
- Backlog by priority
- Resolutions/day
- Utilisation
7) Risk & Incident
- Active vs resolved
- Root causes
- Severity matrix
- Recurrence patterns
8) Governance & Board
- Cross-domain RAG
- Audit status
- Escalation log
- Cross-product synthesis
9) PACT Ledger
- Active promises
- Deadlines
- Nudges sent
- % fulfilled vs broken
10) Audit Readiness
- Evidence ready vs incomplete
- Checklist mapping
- Export status
- Gap analysis
11) Agent (Per-User)
- My cases/repairs/complaints
- SLA timers
- Daily targets
- Escalations
12) CX KPI (Exec)
- NPS trend
- First-contact resolution %
- Wait times
- Churn risk
Layer 1 — Agents
Actionable micro-dashboards with timers and personal KPIs.
Layer 2 — Managers
Workload distribution, backlog trends, and coaching levers.
Layer 3 — Board
Unified assurance with RAG posture and exportable proof.
Evidence & Exports
- CSV/PDF exports with signed hashes
- Audit trails and reviewer attestations
- Court-ready packs in minutes
Security, Privacy & A11y
- Strict headers (CSP, HSTS, Referrer, Permissions)
- WCAG-aware components and focus styles
- Least-privilege roles and audit logs
See Trust for copy-paste header snippets.
Proof beats promises. Start your dashboard.
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