Notice: RBIS UK Ltd (England amp; Wales) provides independent intelligence analysis and reporting. We are not a law firm and do not provide legal advice. Contact: contact@rbisintelligence.com Details
Notice: RBIS UK Ltd (England & Wales) provides independent intelligence analysis and reporting. We are not a law firm and do not provide legal advice. Contact: contact@rbisintelligence.com
RBIS

Redacted excerpt: SLA timers, hazard categories, escalation trail, signed hashes.

Housing Associations

Evidence-first intelligence for repairs and complaints. Prevent escalation, protect reputations, and satisfy Ombudsman scrutiny with court-ready packs.

Download a Sample Pack See report types
Complaints (pilot)

Tone-shift risk flags + SLA nudges cut escalations by 28% over 6 weeks.

Repairs SLA

Breach forecasting and backlog surfacing drove 92% SLA compliance in pilot stock.

Metrics anonymised; methods documented and replicable on request.

Repairs & Safety Intelligence

  • SLA timers, breach forecasting, and heatmaps
  • Recurring category detection (damp/mould, leaks, gas)
  • Evidence annex: photos, job logs, visits

Complaints & Ombudsman

  • Stage mapping with escalation risk markers
  • Tone/consistency analysis across comms
  • Policy vs practice variance checks

Board Assurance

  • Cross-domain RAG posture
  • Audit status & evidence gaps
  • One-page briefings + annexed proof

Damp & Mould

  • Severity grading and health impact capture
  • Cause hypotheses (leak/condensation/ventilation)
  • Access windows, vulnerable persons, scheduling

Vulnerable Residents

  • Priority routing and safeguarding prompts
  • Agent nudges and escalation pathways
  • Consent logging and redaction by default

Service Quality

  • Device/browser coverage and a11y deltas
  • Critical vs minor accessibility fails
  • Retest plan and verification schedule

How it works

  1. Intake: scope, constraints, deadlines
  2. Secure upload link (never via brochure site)
  3. Signal extraction: SLA, tone, consistency
  4. Human review, redactions, watermarking
  5. Final PDF + CSV annexes with attestations

See RBIS AI Dashboard Suite

Stack & Integrations

  • CRMs/DMS via signed links (NextusOne on waitlist)
  • Telephony/SIP, email, web, social DMs
  • BSL/video options, 100+ languages

Strict headers (CSP, HSTS, Referrer, Permissions); see Trust.

Request a housing-grade sample pack

Tell us your context (repairs, complaints, governance). We’ll send a redacted sample and propose a fixed plan where possible.

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