Redacted excerpt: chronology, tone flags, policy mapping, and signed hashes.

Councils & Local Authorities

Impartial dispute intelligence between tenants and landlords. Evidence-first reports that prevent escalation, protect public trust, and stand up to Ombudsman scrutiny.

Download a Sample Pack See report types

Complaints (housing)

Tone-shift risk flags + SLA nudges. Escalations −28% over 6 weeks (anonymised pilot).

Repairs SLA

Backlog surfaced early; breach warnings triggered action. SLA compliance at 92% across pilot stock.

Independent analysis

Forensic document & comms review
Timeline reconstruction and cross-checks
Behavioural signals: cadence, tone, consistency

Regulator-ready outputs

Ombudsman-ready packs (PDF + CSV annexes)
Reviewer attestations & change log
Watermarked visuals & signed hashes

Board assurance

RAG posture across complaints & repairs
Audit status and evidence gaps
One-page executive briefings

Tenant–Landlord disputes

Authenticity checks on communications
Fact capture vs policy timelines
Bias-resistant phrasing & neutral summaries

Repairs & safety

SLA timers and breach forecasting
Recurring category analysis
Evidence annex: photos, logs, visits

Complaints & Ombudsman

Stage mapping & escalation risk
Tone and consistency markers
Policy vs practice variance

How it works

Intake: scope, deadlines, constraints
Secure upload link (never via brochure site)
Signal extraction & cross-reference checks
Human review, redactions, and watermarking
Final pack (PDF + CSV) with attestations

See RBIS AI

Assurance & access

Legal notice: we are not a law firm
TLS + HSTS; strict CSP, Referrer, Permissions
WCAG-aware exports and focus states

See Trust for header snippets.

Request a council-grade sample pack

Tell us your dispute context and time constraints. We’ll propose a fixed plan where possible and send a redacted sample.

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